Frequently Asked Questions

Yes, our services actually work. If you are still skeptical, you can try our $1 trial that lets you experience our services firsthand. We also offer a no questions asked refund guarantee if you are not fully satisfied.

We hired several specialists in their fields to ensure the service is always running smoothly. If something does not work, our entire team makes the utmost effort to get it working asap. This service cannot harm your account since it is external. To harm your account, somebody would need to log into your account and do bad things with your account itself.

Ads can be effective if done by professionals, but this often requires significant spending and expertise. Our approach uses targeted Facebook ad campaigns combined with our proven systems, delivering outstanding results without the hassle. You just set it up once and we handle the rest.

Sadly, our competitors do not care about customers as they only want to make a quick buck with margins as high as possible. Because of that, they are selling low-quality services for a high price. On top of that, most websites you find online are only resellers. We work fundamentally differently as our only goal is to help our customers. We only offer services of the highest quality. We have our own systems to deliver the services, you are buying directly from the supplier here. We care even about the smallest details. We have a team of experts that constantly improve our services and we invest our profits directly into making all our services better and better. You can just look at our website. We are the only provider with Advanced Profile Targeting options. We are the only provider with a sophisticated customer panel that lets you see and manage all your orders. Those things have cost a fortune to develop but we did it for our customers. Your success is our priority.

We do not offer free services directly but we have a Refer & Earn program that could give you free likes. We give you a link and you can promote it. When somebody purchases through your link, you get a percentage from the sale you can use to buy services from us.

If you have purchased a subscription for auto services, you need to upload new content to get the services delivered. If you have purchased manual services, you just need to wait.

Likes are the safest and best way to grow the account. You can increase followers by taking a likes package on our page because likes will rank your images higher so more people can see them and follow you if they like your content.

You need to upload to Instagram directly, not to our page.

No.

Currently, we only offer services for Instagram. Instagram is the fastest growing platform and the best and easiest way to grow your online presence.

Our fresh new panel can hold an infinite number of Instagram accounts in one user account. You don’t need to register to a special reseller panel. You can just turn on the High-Volume slider in the account settings for an easy view. With every new purchase, you get discounts for the next ones, so you can get up to 50% discount. If you already have a company with 50+ customers, you can contact us directly for a more direct discount.

Currently, we only guarantee impressions and likes for normal images and normal video posts. We still don’t support reels, IGTV, and stories. That function is still in beta, so your reel/tv post might sometimes still get liked/viewed, but that is not guaranteed. We don’t plan to add story impressions to our page soon.

Please use the password reset button. You can find it directly below the log in fields.

Your email or password can be changed in the customer panel.

No. Because engagements come from real users discovered through our targeted Facebook ads, they appear as genuine user activity and are not distinguishable as a service.

Nobody will know that you are using our services.

It is just a different view of the panel which makes it easier to manage 20+ accounts at once. You can turn it on and off.

For $1 you get to experience our services for a limited time. The exact conditions are outlined on the page for the trial. Unfortunately, we cannot offer a free trial since this has been heavily abused in the past. Some websites just talk about how to get free likes by abusing our trial.

The service gets activated right after purchase. You can choose the delivery speed during the order and we will execute it accordingly.

When a user views a post on Instagram, an impression is automatically recorded. If a like is delivered without a corresponding impression from the same user, Instagram may flag it as inauthentic. Some competitors don’t match impressions and likes from the same user. With our targeted Facebook ad approach, the same real user who sees your post also likes it, ensuring authenticity and credibility.

We send impressions/views with every order to ensure everything looks genuine to Instagram.

Followers from the Active Followers service will be replenished automatically. If you ordered 1000 followers and 5 unfollow for some reason, we replenish them automatically so the number always stays at 1000.

You can set the desired amount of posts from 3 per day to 30 per day during checkout for our Active Followers and Managed plans.

This can happen since we are not using bot accounts. In some cases, the account owner is not interested in your content anymore and unfollows but we will replenish those lost followers automatically.

The service starts right after successful payment. According to your speed settings, it can take some time to complete.

The service starts right after successful payment. According to your speed settings, it can take some time to complete.

The service starts right after successful payment. According to your speed settings, it can take some time to complete.

You can always check the delivery status and even change your order in our customer control panel.

This lets you decide how fast we should deliver the services. Typically the faster the better but we adapted to our customers' needs and also offer slower speeds. The time displayed is the time until order completion. So if it says 3 hours, we deliver everything within 3 hours. Please note there could be a delay with comments since we first need to find suitable users to write a quality comment for you.

Our comments are written by real users, specifically for your post. These are genuine comments from individuals reached through our ad campaigns, ensuring authenticity.

Reels work a bit differently than regular posts so we need to use a different delivery method which can cause delays.

Both services help deliver impressions, likes, saves, and comments to your posts, but they operate differently. With Active Followers, you first gain followers via our targeted Facebook ad campaigns — those followers then see your posts in their feed. The Managed plan focuses on driving engagement from new users who discover your posts through targeted ads that appear alongside relevant hashtags, your profile page, or the explore page. Getting likes from your established followers signals to Instagram that your content is engaging, encouraging it to show your posts to more people through the explore page.

Yes, you can completely customize which profiles will interact with your posts. You can choose between the following options: has profile picture yes/no preference, is public yes/no preference, posts min/max, followers min/max, following min/max, age min/max, location (country).

You can always contact us through Intercom, usually, we respond to and resolve your issue/problem/question within 24 hours.

The Manual service lets you do that. You can pick exactly the posts and services you need.

Yes, they are real Instagram users reached through our targeted Facebook ad campaigns. Because of this, unexpected variations may occur. If you experience any issues, please contact support.

Yes, our custom package option gives you full control over what will be delivered.

You can cancel the subscription at any time and resume it later when you need it again. Please note we have a "Pause" feature on the customer panel but this will just pause the service itself and the subscription will still be active.

Yes, but you must use the Advanced Profile Targeting option to use only profiles that are 18 or older.

The pause button pauses the service activity. The payment is still active in that case. The cancel button cancels only the next payment. The services will still get delivered if they aren’t paused.

Please login to the customer panel. There you can check if your package is active or not.

It refers to the time a person has been looking at your image/video. If the view time is higher, Instagram considers your post better and will recommend it to other people.

If you have auto services, we can't pick the image up if it was uploaded during inactive package time. We only scan your account for new uploads if it is active. To still get it liked, you can either reupload it or buy some manual services for that particular post.

No. You need to pay for a separate package for every account.

The pause pauses your likes. Your next payment will still be active. You can resume at any time. Only the new posts, uploaded after resuming the package will get picked up.

The fastest speed will always give you the best ranking results.

In the customer panel, you see all your uploads. When you click them, you can see more info about the post and progress.

Yes, for all services except for Active Followers your account needs to be public so we can send the services. Even for Active Followers we recommend having a public profile because you would need to approve all followers before the order could start.

No! The username is all information we need. We encourage you to NEVER send us information about your account other than your username. Please use a different password for our website than what you use on Instagram.

With your username, we can access your public account data the same way any user does by going to your profile page. We only have access to publicly available data.

Yes, any Instagram account can benefit from our service.

We only have access to public information that anybody can see by visiting your Instagram profile. If your profile is private, we cannot see much of your profile information and we cannot deliver our services.

Yes, since we convert your username to the internal Instagram ID that does not change, we will detect username changes automatically and you don't need to worry about it.

Just cancel your Active Follower subscription and the followers will be removed automatically. If you want this to happen faster, please contact support.

You can add as many accounts as you like.

You can click the remove button. If you remove the account, all services will be stopped.

If you have changed your username on Instagram, you don’t need to do anything. It will refresh automatically.

We offer all typical card schemes: Visa, MasterCard, American Express, Diners Club, Discover, JCB.

No, we had many cases of fraud with PayPal in the past so we decided to discontinue using it.

There are many places or apps that easily give you virtual debit cards from Visa you can connect to your bank account and use.

You can set the desired number of posts, from 3 to 30 per day, during checkout for our Managed and Active Followers plans.

Usually, it is a good idea to call your card issuer and ask them about the problem. In some cases, you need to manually tell them to allow transactions to us.

You can see all payments in detail + download invoices on the payments page within the customer panel.

You can easily cancel the subscription on the account page or the payments page within the customer panel.

If you are not happy with your purchase, just reach out to our support. We will try to fix your issue but if you want a refund, we will issue it immediately without any conditions.

If we fail to deliver or we do not meet your expectations, simply ask for a refund and we process it immediately.

We reward your loyalty and offer discounts of up to 40% depending on two factors: 1. Your monthly spend. This discount resets at the start of every month. For example, if you spend $50 within a month, you get a 5% discount for this month. The next month it will be reset to 0% if you do not spend another $50. This discount will already apply the moment it is reached. If your first payment hits $50, this will already be discounted at 5%. 2. Active service time which is permanent. For example, if you had an active Managed package for 3 Months, you get a permanent 5% discount. The full discounts you can reach are the following: 5% - spend $50 or have 3 months of active service time. 10% - spend $150 or have 6 months of active service time. 20% - spend $300 or have 12 months of active service time. 30% - spend $700 or have 18 months of active service time. 40% - spend $1,200 or have 24 months of active service time.

Yes, you can change it whenever you like on the payments page within the customer panel. Your new billing cycle will be applied to your next payment.

Yes, you can easily customize or change your plan through the customer panel after sign-up. Please note that you can have Active Followers and Managed plans at the same time.

Yes, you can add a Managed plan on top of your Active Followers plan to boost your account even more or vice versa.

We try to gather all the payments into one monthly/weekly payment.

That is just the card verification. It gets refunded right after the verification.

Funds are a way to pre-pay your account. When you add funds, they are used first to pay your orders, instead of using the card. For example, you could add $10 to your account and use it on two orders of $5 each. That way you will not be charged for every order.

That is not possible. If you are still being charged, you either have multiple accounts and haven’t canceled them all or you haven’t canceled properly because of a website error where your Internet dropped for a moment.

After signing up, you receive a special link. After your friend signs up using that link, he will count as your referral and you benefit from his purchases.

After referring another person, you get a percentage from the sales (typically 15%) for the lifetime of that customer. So even if he spends $10 after 2 years, you still get a percentage of it.

You can use them to purchase services after 14 days and you can cash them out after 30 days.

You need to verify your identity and address and you can cash out your earnings after reaching $50 or more through PayPal.

Yes, you can absolutely do that. 14 days after the purchase happened, the amount is available to be used on our services.

No, cashing out is usually done through PayPal.

We need to do this because of legal KYC requirements to prevent money laundering.